Before You Lead You Must Serve

Leader to Server?

We hear a lot about great leaders; there are countless books and materials written about developing good leadership skills and abilities. But when it comes right down to it, what is a leader? What qualities and characteristics are essential to the ability to lead? Is it the ability to have people do whatever you want? Like Hitler? Or the ability to find out what they want and to direct those individuals to a solution to their problem?

After thinking on this subject a bit and really looking at the motives driving me to be a leader, I stumbled upon an interesting idea, one which may or may not have occurred to you. My epiphany, after a moment of reflection was this: to become a great leader, you must first become a great server. Others may have put this more eloquently in the past, but this is how my mind grasped it.

The next car in my train of thought was obviously, what does it mean to be a great server? It means communicating with individuals, listening to what they say, discovering their needs, and then doing all in your power to assist them in meeting those needs. Be the solution master! A bully is one who always commands, takes, and coerces others. Conversely, a true leader is one who really listens, gives, and helps. Individuals always take the advice of one who knows their needs and assists them in meeting those needs.

One of the best ways I have found to acquaint myself with individuals who have problems and provide solutions is volunteering. Volunteering is a word that can encompass many different activities and talents. Do you enjoy construction? Playing music? Baking? Theres an outlet for serving everywhere we turn, no matter what your talent! Every time we step out and serve, we develop a more well-rounded appreciation for others situations and build foundations for future leadership.

Needless to say, a big part of my life at present, is volunteering. I enjoy working once each week for several hours at our local Rescue Missions caf. I serve customers in the Restoration Caf, a vocational training center for students in the Missions Life Recovery Program. This experience has opened my eyes to a group of people with a new set of issues that affect millions every day. Im thankful for this opportunity, as I am now much better equipped to understand and relate to this demographic of society.

We must be silent before we can listen.

We must listen before we can learn.

We must learn before we can prepare.

We must prepare before we can serve.

We must serve before we can lead.

William Arthur Ward

So get out of your comfort zone, listen, learn, volunteer, and discover what it means to become a true leader!

Oh, bye the way; have you done any volunteer work lately? Tell me about it!

Effective Leadership Strategies To Motivate Your Team

Help your team attain its goal

As a team leader/manager you need to make your team “the best” among other teams. As a leader you need to encourage your team with motivating words. Even the criticism should be such that they don’t feel discouraged to work further. Instead they should be able to strive ahead to achieve their goal.

Be heard among your team members

Develop excellent communicating skills so that you can convey the actual message to your subordinates. Be simple and clear from the start so that there remains no place for doubt. Ask your team members to come to you repeatedly for clarification. Ask them in return given a chance how they will try to achieve the set goal. They will feel encouraged and happy.

Encourage your team to trust you

Your team should trust you enough to confide in you. You should always be there for them when they want to share anything with you. This will increase the understanding between you and your team. As a leader of the team, you need to make certain that they like what you are doing for them to be satisfied and contented.
Again in the process of sharing things with them, do not encourage them to disclose any grapevine gossip.

Incorporate friendship with your team members

As a manager or leader, if you stay unapproachable and keep a wall around you, you will be creating a barrier between yourself and your team members. There should never be a huge gap between you and your team. As a good leader you should incorporate friendship and camaraderie.

Positive Reinforcement

Let your employees know that their efforts will always be recognized and will be treated as true accomplishments in the company. A token gift, a certificate, a scribble of encouragement in the whiteboard or even sticking a post-it on their cubicle wall will work wonders.
Make sure to reward the entire group once a project has successfully commenced. Take them out to team lunch or give them small tokens like gift coupons.

Happy Employees

Always try to determine whether your team members are happy with their job or not. The performance of an unhappy or dissatisfied employee will never be up to the mark. Create a positive energy among your employees. This will come once they are truly happy and well encourage in their work.

Want to know more about the tips & secrets to becoming a motivational leader in the cut-throat corporate world so that you can motivate your slacking team to become more responsive and productive?

Call Forwarding Keeps You In Touch With Your Business

Any small business owner will likely agree that it is stressful to leave another employee in charge while away from the office. Whether leaving for the day or taking a week-long vacation, call forwarding is a great way for business owners to stay in touch with their employees or even their customers at all times.

What is Call Forwarding?

Call forwarding is a feature that allows consumers, business owners and employees to forward their telephone numbers to alternate devices. For example, while a consumer is away from home, they may choose to forward all of their landline calls to their mobile phones. In much the same way, a business owner may choose to forward their calls to their mobile phone while they are away from the office. When a customer dials the business telephone number, it immediately rings through to the designated device; the caller is not aware that this is occurring. This way, business owners and employees are always available, even when they are away from their desks or offices.

In-House Forwarding

In-house call forwarding is the process by which one telephone number is forwarded to another in the event that an employee or department is out of the office. This can be as simple as forwarding all of the calls from the front desk to a specific individual or forwarding calls from individual numbers to select extensions. As an example, the sales department may choose to forward all of their calls to the front desk while they are away on lunch or if that department is closed for the day. A business owner may also choose to forward the calls from their extension to the next-in-charge while they are out of the office.

External Forwarding

External forwarding occurs when telephone numbers are forwarded to another location that is outside of the building. This may include calls forwarded to personal landlines and cell phones, though there are other examples. With this method, business owners can easily keep in touch with their business and their employeeseven if they are away on vacation. If an employee is out in the field working with customers or running errands, they can still receive all of their telephone calls on their mobile device. This is a great way to ensure that the business runs smoothly and that personal telephone numbers remain private.

On-Call Services

When businesses provide services that are in demand 24 hours a day, such as repair services or technical support, it is imperative that customers can reach someone at all times. Call forwarding can certainly be a lifesaver here, as well; all of the after-hours business calls can be routed to a single individual who is responsible for handling the questions or performing the repairs. This way, there is no need for an employee to remain at the office at all times. This saves plenty of frustration and even cuts down on utility bills while the office is closed.

Call forwarding is a virtual phone system feature that cannot be overlooked when it comes to keeping in touch with customers and employees at all times. It allows business owners and their staff to accept telephone calls while they are at home or even on-the-go, thereby improving the business image and overall customer satisfaction.

Leadership in Any MLM Business is All About You Demonstrating Leadership

So you joined a MLM on line business opportunity. Congratulations you are taking action to improve your life. You will want to get off to a running start, so you do everything you are told to do, by the person who recruited into this online business opportunity. Is that person the leader who will lead you to success? Are you going to lead or follow? My question is what is going to separate you from all the rest of the people in this online business opportunity? There is a good chance that there are hundreds if not thousands of company representatives who have done, or are doing exactly what you are doing. Why will anyone choose you to join or buy from over anyone else? It All about You The reason is clear: It’s all about you, not the product or the opportunity. People don’t care if you are the leader who will lead them to the success. People do business with people they how old the company is, or where the corporate headquarters is located. People want to know know, like and trust, and they join leaders they believe in. Old school That is the exact reason old school MLM companies tell their new recruits to make a list of one hundred friends and family. Those hundred people already know, like, and trust you. They are referred to as your warm market. Of course if you exploit them for your benefit there will be a good chance you will loose that warm spot in their hearts. Why so many fail Once you go through your friends and family now what? Well the sad truth is if you managed to recruit some of your warm market and you’re not the super star your up line hoped you would be. They will be hoping one of your recruits is, and their focus will shift from you to them. This is one of the top reasons the mlm industry has gotten the reputation it has. A 97% failure rate. Good things are happening Thank goodness things are changing and changing at light speed. Young smart tech savvy enterpeuns have studied and learned from the most successful marketers in business and are changing the MLM on line business world. The old school methods are being integrated with new world social marketing. The days of being recruited and forgotten are almost gone. New theme The new theme is leadership; everyone wants to be lead to the success they dream about. With all the new social networks like my space and face book and you tube, your prospects can get to know a little bit about you without even speaking to you. They will have formed an opinion of you with out you ever knowing them. Are you a leader? You probably don’t think so but you are. Your family looks to you for help and guidance and advice all the time, and they count on you to lead them through their problems and you do that’s leadership. You are there when they are depending on you for support. We all have it. Leadership is in all of us to some degree, it’s our job to demonstrate it every chance we get. The more we use this god given quality the more skillful we will become at using it. Soon not only will you be a better leader, but people will want to follow you. People will be chasing you When you develop into a good leader you no longer will be chasing prospects in hope of recruiting them into your business, they will be chasing you. Asking you if they can be part of your team. The success will grow and grow, it feeds on itself. Soon your friends and family will see it. The better cloths the nicer car, the bigger house, the kids going to better schools. Now your family and friends will want to know what you are doing, and can they join you. This sounds like a dream I know, but this is how it happens. Where will you be next year? So the question remains: Are you the leader people will follow? Are you willing to become the best leader you can be? It is a time consuming journey, filled with life changing success both in your personal life as well as your business. If you do nothing, then nothing will change. I ask only one more question. Where will you be one year from today, five years from today? You are in charge of you. Be a leader in everything you do and success will follow and so will your dreams.

To you success Bill Morgan.

Bill Morgan is the author and creator of http://www.onlineaffiliatemarketinginfo.com where you can find step by step video guide to successful Marketing. Bill also gives away a free CD:article marketing for newbies.

Business Advantages Of A Phone Number Forwarding Service

A phone number forwarding service is useful in both business and personal endeavors. With this telephony option, you can receive calls at another number or mobile device that would otherwise be unavailable. It is easy to see how such use of technology could be useful in your day to day operations. For starters, you cannot always be at the office. Yet some things may be too important for you to wait until the next morning. Other ways that a phone number forwarding service can be beneficial to you are as follows:

Keep a direct link to your customers without having to do all of the work yourself. In the old days, your service may have required a personal presence to make forwarding possible. Nowadays, that process can be automated. Which means that just because no one is at the office, that doesn’t mean client and customer needs cannot be met.

Give your customers a convenient use of technology around the clock. Not every situation can be addressed during normal business hours. In the medical profession, especially, there may be emergencies that arise where the information needs to get to the right parties quickly and efficiently. In a sense, phone number forwarding services can save the lives of those who use them and solidify the reputation of those who employ them.

Protect your personal information. No one wants to give out their home phone number for business purposes, especially when a high volume of clients need your expertise every day. Call forwarding brings peace and convenience back to the lives of competent business professionals, so they can taste the sweet fruits of success while also making time for life and family.

Use to help in the branding process. Call forwarding can even result in protection of the branding initiative that any successful business must undertake. Think of trying to institute a number that somehow works the name of your business into its digits. The more your customer associates your number with the name of your business, the easier it is to establish yourself as a trusted expert of whatever field that you are in.

Identify primary ways that your customers are finding out about you. When you are able to sift through the major contacts you have in a given day, it becomes possible to isolate where those customers heard about your business, so that you can in turn multiply your advertising efforts in a more efficient manner.

There is no one trick to achieving success in your business. A variety of techniques must be employed if you are to establish your presence. But the act of phone number forwarding is not a component to take lightly as it is one very important brick in the organizational process needed for success.

An Expedited Forwarding PHB

ccie through DS domains. This means that when a network node receives a packet, it should be transmitted as soon as possible (adding as little delay as possible). This sounds a lot like voice service, right? Although RFC 2598 doesn’t explicitly discuss the intended use of this PHB, it can probably be safely assumed that the primary intention for this PHB is real-time traffic, including voice and, in some cases, interactive video. That’s not, of course, to say that this PHB isn’t ever used for any other kind of traffic. I suppose that’s one of the great things about the DiffServ architecture implementation in Cisco equipment; it is very flexible and entirely user configurable. Even if it’s wrong. RFC 2598 is actually one of the few things in the DiffServ architecture that provides an opportunity to get into real trouble with misconfiguration. Consider the fact that the EF PHB’s main purpose is to provide a forwarding behavior that introduces as little delay and jitter as possible. If more traffic is received for transmission ccie than an interface can transmit, a queue begins to form. When a device queues traffic, by definition it introduces delay. As such, it can be inferred that building a queue is undesirable when implementing the EF PHB. Said another way, if a device queues traffic, it introduces delay; so to provide the EF PHB, a device should not queue (or queue very little) traffic. Because this requirement means that the EF traffic will be given strict priority for transmission (to minimize delay), there is a risk that the receipt of too much EF traffic could cause starvation for other traffic on the link. One might envision a situation in which there is a steady stream of EF traffic, received at the line rate of the egress interface, and a stream of other traffic, received at the line rate of the egress interface. In this situation, without a mechanism to prevent starvation, the strict priority of the EF traffic on that link means that all the EF traffic is transmitted and none of the other traffic is transmitted. That may very well be the intent of a particular user, but to prevent this situation from unintentionally occurring, RFC 2598 calls for a measure of protection. Specifically, if the configuration requires EF for all packets marked DSCP 46, and if 128 kbps is the configured egress rate for traffic receiving the EF PHB, and 129 kbps of traffic marked DSCP 46 is offered, 1k of traffic marked DSCP 46 is dropped to ensure that the rate of arrival into the EF queue does not exceed the rate of departure. This example, ccie by the way, assumes link congestion is present. When no congestion exists, queuing does not become active and, therefore, the policing mechanism would also not become active. Stated another way, when there is no congestion, there is no policing of traffic that would, in the event of congestion, be placed in the priority queue for strict priority scheduling. “>RFC 2598 defines “An Expedited Forwarding PHB” and states the following: The EF PHB can be used to build a low loss, low latency, low jitter, assured bandwidth, end-to-end service ccie through DS domains. This means that when a network node receives a packet, it should be transmitted as soon as possible (adding as little delay as possible). This sounds a lot like voice service, right? Although RFC 2598 doesn’t explicitly discuss the intended use of this PHB, it can probably be safely assumed that the primary intention for this PHB is real-time traffic, including voice and, in some cases, interactive video. That’s not, of course, to say that this PHB isn’t ever used for any other kind of traffic. I suppose that’s one of the great things about the DiffServ architecture implementation in Cisco equipment; it is very flexible and entirely user configurable. Even if it’s wrong. RFC 2598 is actually one of the few things in the DiffServ architecture that provides an opportunity to get into real trouble with misconfiguration. Consider the fact that the EF PHB’s main purpose is to provide a forwarding behavior that introduces as little delay and jitter as possible. If more traffic is received for transmission ccie than an interface can transmit, a queue begins to form. When a device queues traffic, by definition it introduces delay. As such, it can be inferred that building a queue is undesirable when implementing the EF PHB. Said another way, if a device queues traffic, it introduces delay; so to provide the EF PHB, a device should not queue (or queue very little) traffic. Because this requirement means that the EF traffic will be given strict priority for transmission (to minimize delay), there is a risk that the receipt of too much EF traffic could cause starvation for other traffic on the link. One might envision a situation in which there is a steady stream of EF traffic, received at the line rate of the egress interface, and a stream of other traffic, received at the line rate of the egress interface. In this situation, without a mechanism to prevent starvation, the strict priority of the EF traffic on that link means that all the EF traffic is transmitted and none of the other traffic is transmitted. That may very well be the intent of a particular user, but to prevent this situation from unintentionally occurring, RFC 2598 calls for a measure of protection. Specifically, if the configuration requires EF for all packets marked DSCP 46, and if 128 kbps is the configured egress rate for traffic receiving the EF PHB, and 129 kbps of traffic marked DSCP 46 is offered, 1k of traffic marked DSCP 46 is dropped to ensure that the rate of arrival into the EF queue does not exceed the rate of departure. This example, ccie by the way, assumes link congestion is present. When no congestion exists, queuing does not become active and, therefore, the policing mechanism would also not become active. Stated another way, when there is no congestion, there is no policing of traffic that would, in the event of congestion, be placed in the priority queue for strict priority scheduling. “>ccie through DS domains. This means that when a network node receives a packet, it should be transmitted as soon as possible (adding as little delay as possible). This sounds a lot like voice service, right? Although RFC 2598 doesn’t explicitly discuss the intended use of this PHB, it can probably be safely assumed that the primary intention for this PHB is real-time traffic, including voice and, in some cases, interactive video. That’s not, of course, to say that this PHB isn’t ever used for any other kind of traffic. I suppose that’s one of the great things about the DiffServ architecture implementation in Cisco equipment; it is very flexible and entirely user configurable. Even if it’s wrong. RFC 2598 is actually one of the few things in the DiffServ architecture that provides an opportunity to get into real trouble with misconfiguration. Consider the fact that the EF PHB’s main purpose is to provide a forwarding behavior that introduces as little delay and jitter as possible. If more traffic is received for transmission ccie than an interface can transmit, a queue begins to form. When a device queues traffic, by definition it introduces delay. As such, it can be inferred that building a queue is undesirable when implementing the EF PHB. Said another way, if a device queues traffic, it introduces delay; so to provide the EF PHB, a device should not queue (or queue very little) traffic. Because this requirement means that the EF traffic will be given strict priority for transmission (to minimize delay), there is a risk that the receipt of too much EF traffic could cause starvation for other traffic on the link. One might envision a situation in which there is a steady stream of EF traffic, received at the line rate of the egress interface, and a stream of other traffic, received at the line rate of the egress interface. In this situation, without a mechanism to prevent starvation, the strict priority of the EF traffic on that link means that all the EF traffic is transmitted and none of the other traffic is transmitted. That may very well be the intent of a particular user, but to prevent this situation from unintentionally occurring, RFC 2598 calls for a measure of protection. Specifically, if the configuration requires EF for all packets marked DSCP 46, and if 128 kbps is the configured egress rate for traffic receiving the EF PHB, and 129 kbps of traffic marked DSCP 46 is offered, 1k of traffic marked DSCP 46 is dropped to ensure that the rate of arrival into the EF queue does not exceed the rate of departure. This example, ccie by the way, assumes link congestion is present. When no congestion exists, queuing does not become active and, therefore, the policing mechanism would also not become active. Stated another way, when there is no congestion, there is no policing of traffic that would, in the event of congestion, be placed in the priority queue for strict priority scheduling. “>RFC 2598 defines “An Expedited Forwarding PHB” and states the following: The EF PHB can be used to build a low loss, low latency, low jitter, assured bandwidth, end-to-end service ccie through DS domains. This means that when a network node receives a packet, it should be transmitted as soon as possible (adding as little delay as possible). This sounds a lot like voice service, right? Although RFC 2598 doesn’t explicitly discuss the intended use of this PHB, it can probably be safely assumed that the primary intention for this PHB is real-time traffic, including voice and, in some cases, interactive video. That’s not, of course, to say that this PHB isn’t ever used for any other kind of traffic. I suppose that’s one of the great things about the DiffServ architecture implementation in Cisco equipment; it is very flexible and entirely user configurable. Even if it’s wrong. RFC 2598 is actually one of the few things in the DiffServ architecture that provides an opportunity to get into real trouble with misconfiguration. Consider the fact that the EF PHB’s main purpose is to provide a forwarding behavior that introduces as little delay and jitter as possible. If more traffic is received for transmission ccie than an interface can transmit, a queue begins to form. When a device queues traffic, by definition it introduces delay. As such, it can be inferred that building a queue is undesirable when implementing the EF PHB. Said another way, if a device queues traffic, it introduces delay; so to provide the EF PHB, a device should not queue (or queue very little) traffic. Because this requirement means that the EF traffic will be given strict priority for transmission (to minimize delay), there is a risk that the receipt of too much EF traffic could cause starvation for other traffic on the link. One might envision a situation in which there is a steady stream of EF traffic, received at the line rate of the egress interface, and a stream of other traffic, received at the line rate of the egress interface. In this situation, without a mechanism to prevent starvation, the strict priority of the EF traffic on that link means that all the EF traffic is transmitted and none of the other traffic is transmitted. That may very well be the intent of a particular user, but to prevent this situation from unintentionally occurring, RFC 2598 calls for a measure of protection. Specifically, if the configuration requires EF for all packets marked DSCP 46, and if 128 kbps is the configured egress rate for traffic receiving the EF PHB, and 129 kbps of traffic marked DSCP 46 is offered, 1k of traffic marked DSCP 46 is dropped to ensure that the rate of arrival into the EF queue does not exceed the rate of departure. This example, ccie by the way, assumes link congestion is present. When no congestion exists, queuing does not become active and, therefore, the policing mechanism would also not become active. Stated another way, when there is no congestion, there is no policing of traffic that would, in the event of congestion, be placed in the priority queue for strict priority scheduling.

Be A Goal Getter Not Just A Goal Setter

Are you affected by BSOs, or as they are known Bright Shiny Objects? If so, you are not alone. Most people have a strong idea of what they are after and then as they set off toward their goal they are distracted if not completely side-tracked by BSOs.

So how do you stay on track? How do you remain focussed on what you are really after? How can you be a Goal Getter and not just a Goal Setter? This was the subject of much discussion at the recent Mid-Year Leadership Conference on the Gold Coast. First it was the subject of the opening keynote and then later it was the subject of several corridor conversations during the course of the conference.

Even now, as they read this, there will be several people who were at the conference who have forgotten all about it and the lessons they learnt there. They will have come back to the mountain of email and bulging in-tray of issues that demand their attention NOW!

So lets look at the Five Key Elements of how you can be a Goal Getter.

First you have to understand what your goal is and write it down. Its good to take action but it needs to be relevant to what you are after. Knowing it is a great start but it is not enough. Have clarity about it too. Increase Sales is very different to Sales in the Meals area of $3 million. Place the written goal somewhere where you can see it daily. This assists in minimising the impact of the BSO!

Second you HAVE to know the Why behind the goal. A goal on its own is not enough of a driver. The goal wont speak to you as strongly as the why behind the goal. That is where the emotion is and where your commitment and drive will come from.

For example, To have a million dollars by the time I am 40 will not drive you as much as Have paid off investments worth one million dollars by the time I am 40 so I can retire at 50. The Why will get you out of bed in the morning when you dont really want to go. The stronger the why the more likely you will be to achieve the goal.

Third you have to take Daily Action towards your goal. This is the key difference between a Goal Getter and a Goal Setter. Goal Setters write lists of goals and then wait for them to magically appear. Goal Getters take at least one piece of action each day to bring them closer to their goal.

The one step may be to register for next years Leadership Conference as you work towards a senior leadership position. It could be to smile more and show gratitude to your staff as you work towards having a Preferred Place of Employment. Whatever it is, you need to take daily action towards your goal and maintain your focus on the bigger picture.

The Fourth element is to celebrate success. If you can make Celebrating Success a habit then success becomes a habit. It doesnt have to be for major successes either. It can be that small thing you have achieved that you acknowledge. Maybe you got to the first checkpoint of a project or maybe you successfully gave up sugar for the day. Larger events such as promotions, bonuses, engagements and building openings need celebration too.

Whatever your achievement is, be sure to celebrate with the appropriate size celebration. Why not create a Celebration Shopping List and match the celebrations to your current to do list? Feel free to use this template as a place to start as you create your own http://bit.ly/CelebrateList

The Fifth element is to be accountable. The same way it is easier to exercise when you have made arrangements to meet a friend at the gym or on the corner first thing in the morning, it is also easier to achieve your goal when you are accountable for it. You may choose to commit to certain checkpoints and share them with your accountability partner. The accountability partners role is to check if you have met your commitment and not judge you if you have or have not met that commitment.

Use your colleagues, leader, partner, friends or even coach as an accountability partner. You will be surprised how powerful it is to share your goal with someone and have accountability checkpoints to meet. It is far more powerful than simply stating one day Id really like to.

Using these five elements you will quickly move from being a Goal Setter to being a fully-fledged Goal Getter. While all five elements are equally important, it is imperative that you spend time really getting in touch with your Why. The stronger the Why the more likely and more quickly you will be able to make the goal happen and not be side-tracked by the Bright Shiny Objects.